FAQ
“WE ARE HERE”
We sincerely value and prioritize all of your concerns and inquiries.
Are you a trading company?
No. We are a transformer manufacturer. We have our own transformer factory in Jiangsu province.
What is the altitude of your transformer used?
We are able to supply ordinary transformers (The altitude is less than 1000m) and plateau transformers(The altitude is greater than 1000m) according to your requirements.
What is the difference between copper core and aluminum core of transformer?
Copper has a higher electrical conductivity than aluminum, so copper-core transformers are more efficient but also more expensive. Aluminum-core transformers are cheaper but have lower efficiency and higher resistance, leading to more heat generation.In summary, the choice between copper and aluminum cores depends heavily on the specific application and cost-benefit analysis.
Why should I choose GE transformer?
Compare the quality, delivery, price, and service of similar products, and you will find the answer.
Can you provide customized services?
Yes, of course，our products can be customized according to your requirements.
How can you ensure your After-sales Service?
We strictly follow the contract, so that our customers can buy our products with confidence.
Do you offer guarantee for the products?
Yes. We offer a minimum two-year warranty on all our transformers.
Do you assign engineer for after-sale service?
We have installation manuals and online video installation guides, or we can arrange for an engineer to guide the installation on site if necessary.
How long is your delivery time?
Generally, 20 days if the goods are in stock and 30 days if they are not. Depends on the quantity you order.
What is the standard of package?
We will develop the best packaging and transportation plan according to the mode of transportation and the specific conditions of the goods to ensure a smooth and safe delivery.